Grievance Redressal Committee
The management is highly sensitive to any kind of students’ problem and very keen to solve it at the earliest. Hence, as a mechanism to address and solve the problems then and there, Grievances and Redressal Committee was established. All kind of grievances, either academic or non-academic should be sent to the committee through the class in charges for redressal. The committee, in turn, has to address the problem and solve it within the time frame depending upon the seriousness of the grievance. The Committee is headed by the principal who is assisted by the Heads of various departments.
OBJECTIVES OF GRIEVANCE & REDRESSAL COMMITTEE
- To ensure a hassle-free atmosphere for the students to pursue their studies in the campus
- To make sure that there exists a cordial relationship among the students and with staffs.
- To address the grievance and identify a solution in optimal period of time.
- To create a situation wherein the students are free to express their grievances without being afraid of victimization, in case of any grievances
GRIEVANCE AND REDRESSAL COMMITTEE MEMBERS
| S. No. | Name of the Member | Designation | Role |
| 1 | Dr. K. Ravi Kumar | Principal | Convener |
| 2 | Dr. M. Sathis Kumar | HoD MBA | Member |
| 3 | Dr. V. Vasanth | Assistant Professor MBA | Member |
| 4 | Dr. S. Menaka | HoD MCA | Member |
| 5 | Mrs. C. Meera Bai | Assistant Professor MCA | Member |
MECHANISM FOR GRIEVANCE AND REDRESSAL COMMITTEE
- A functional Grievance Redressal Committee has been established at institute level.
- Senior officials of the institute are part of the Grievance Redressal Committee.
- The discontent ward, parent and staff shall register their online grievances in the NIITM website (niitm.org).
- A dedicated online web portal has been set up for students, parents and staffs to register their grievances.
- The discontent persons need to click on the menu “Grievance Redressal Committee”.
- On opening, the grievances can be registered on the portal by clicking “Online Registration”
- On registration and after filing the details of the grievances, the form needs to be submitted.
- The Grievance Redressal Committee on receipt of complaints should thoroughly investigate the registered complaints and provide suitable solution to the discontents.
- The committee needs to provide a satisfied solution to the grievances that have been lodged.
- Any students / staff/ Parent can also send a mail to the concerned official regarding his/her grievance to the above mail ID which will be looked into by the concerned member for necessary actions.
- The link for registering the grievances is http://niitm.org/grievance-redressal-committee/
- Once the issues are sorted out, the report may be submitted to the competent authorities, for further course of action.
- Some of the grievances related to:
- Making admission contrary to merit
- Withhold or refuse to return any certificates
- Demand of money in excess specified
- Breach of the policy on reservation
- Complaints of alleged discrimination (SC/ST, OBC, Women, Minority or PH)
- Non-payment or delay in payment of scholarships to students
- Delay in conduct of examinations or declaration of results
- Withholding student amenities
- Denial of quality education
- Non transparent or unfair evaluation practices
- Harassment and victimization of students including sexual harassment
- Refund of fees on withdrawal of admissions, etc.
- The same is communicated to all for the purpose of creating awareness amongst students.